HARDGOOD FAQ

WHERE DO YOU SHIP?

We ship throughout Canada & the United States.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We use standard shipping with Canada Post. Normally orders should arrive within 1-7 business days.

IS IT POSSIBLE TO PICK UP MY ORDER?

Yes you can! Our studio is located at 1232 Dupont St. and you are welcome to pick up between 12-4 from Tuesday-Sunday.

ARE YOU AVAILABLE FOR DELIVERY OR PICK UP ON HOLIDAYS?

Sadly we are not.

WILL YOU PROVIDE A TRACKING NUMBER?

Once the order is shipped, you will receive an email containing a tracking number. If you are located in Toronto, there is a chance we may use a courier in which case you will not receive a shipping number.

AM I ABLE TO CANCEL AN ORDER ONCE I HAVE PLACED IT?

Providing we have not already shipped your order, we will be able to issue a refund.

WHAT IS YOUR RETURN POLICY?

Items can be returned to us at 1232 Dupont St. Toronto, ON for store credit if you are unsatisfied with your order.